My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Digital technology is merely the catalyst. Now we’re talking about us helping the machines. @simonejomoore @RoyAtkinson #SPOCcast #podcast #AI #ITSM #ITIL

Part 1: Digital Transformation Takes a Village: If you find that you are falling behind due to the usual “top-down approach,” you’re not alone. See how working as a collaborative whole will be more beneficial… #CIO #ITDirector #CXO #ITSM #CEO

As Digital Darwinism Evolves, Enterprise Organizations Must Learn New Ways To Adapt And Innovate
#PaanGroup #ITSM #DigitalTransformation #CloudTechnology #TechnologyTrends

The keys to effective IT #governance in the digital era
#ShadowIT and #technicaldebt continue to hamper #innovation and agility.
#cio #itsm #devops @CIOonline

A back-office #digitaltransformation benefit provided by #ITSM tools = a platform for continual service improvement.

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management