My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Tip#6 - Forming key performance indicators (KPIs) and critical success factors, will help you periodically assess and improve on policy goals and objectives. Click here to get the rest of the tips:

#ITSM #technology #servicenow #workflows #digital

Curious about the future of #ITSM in a 🌎 #digitaltransformation? @CIOonline and @KPMG share how #IT #ServiceManagement will evolve with changing digital landscapes:

Digital (Service) Transformation – What Does This Mean? For ITSM? For itSMF UK? | itSMF UK

Do you have the right skills for the digital age?
#ITIL4 is coming and our training trends show just how popular #ITIL remains as a methodology. Read more on our blog

7 Steps to Mastering On-call Scheduling, looks into how teams can improve on-call scheduling by highlighting the importance of including #alertescalations and digital #ITSM scheduling:

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management