My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Bell Techlogix would like to invite you to join us for a free Webinar at the BrightTALK virtual summit, ITSM and Digital Transformation!

July 19th at 3:00 PM EDT - "Service Excellence and Analytics Driving Digital Transformation"


We want you to #bringwhatyoubring as a Digital Account Manager - ITSM Renew. Join @CAInc + JobVite a friend! #job

Join expert & influencer Stephen Mann as he shares 5 ways your #ITSM tool must support digital transformation on our upcoming Webinar July 17! #CherwellSoftware #DigitalTransformation

ServiceNow, Workday And Salesforce Are Driving Digital Transformation @Forbes @ServiceNow #Innovation #Digitaltransformation #ITSM #virtualagent

Join @dougtedder tomorrow at 1pm ET as he discusses "The #DigitalTransformation of #ITSM " on @BrightTALK #AI #Automation #AIOps #IT #ITOM

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management