My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

There is so much talk around making people feel valued, skills shortages and empowering the workforce in the fast moving digital age. #Mentoring your employees in the right way can go a long way towards finding a solution for many of these issues

As business move to more digital and saas, iaas, paas models IT need to be moving to a service broker model rather than service supplier or integrator. #itsm18 #ITSM @forrester @DavidWheable

22% of businesses think they have completed their digital transformation. This just shows 22% of business don't understand what digital transformation is. #ITSM18 #ITSM @forrester @DavidWheable

Customers are now making the rules rather than businesses defining how customers can engage. Digital is destroying industry lines and business models #itsm18 #ITSM @forrester @DavidWheable

If you missed out on any sessions from #Shine18, never fear! the recordings are up on @SDIShine website... #ESM #SIAM #ITSM #Servicedesk #mindset #digital #agile #mentoring #Leadership and more....

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management