My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

According to IDC, 88% of organizations see IT as a critical factor when planning for #digitaltransformation. Join our live webinar and learn more from IDC analysts and EasyVista executives. Register today:

Now available immediately for contract or permanent opportunities. Do you need help with your ITSM processes and metrics? Service Desk, Operations, Cloud or Digital platforms going into meltdown? Need some ITIL training?

Not sure of your Dev from your Op…

My week on Twitter 🎉: 1 Mention, 1.24K Mention Reach, 7 New Followers. See yours with

Digital Systems Are Spreading Like Weeds. How Do We Control Them?
Great overview of the challenge. My take: As IT becomes decentralized, enterprise must become much better at complexity management.
#dx #cybersecurity #budgets #itsm #cio #cmo @rephaelo1

💻 Connaissez-vous la gestion de l’expérience digitale ou Digital Experience Management (DEM) ?

En savoir plus 👉 // Via @frsilicon #ITSM #ESM #ESN #DigitalExperience

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management