My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

From longtime #ITSM practitioners to tech leaders, these 20 experts in the #EMEA region have insight and expertise your #DigitalTransformation efforts can benefit from. via @Cherwell

#Digital Transformation and #IoT Success Require Strong #ITSM Foundation via @KirstieMagowan

⚠️Why #ITSM is Crucial. Find out why via @alertops' new post!

Very privileged to be on the list with some amazing colleagues, friends and peers. 20 EMEA-Based Tech Experts to Inspire Digital Transformation Efforts #DigitalTransformation #ITSM #CIO #CustomerExperience #CustomerSuccess

Loving this new list of #ITSM experts from @Cherwell (client) including @gobbymidget @barclayrae @StuartRance @SophieDanby @stephenmann @ClaireAgutter & so many more! 20 EMEA-Based Tech Experts to Follow

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management