My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Learn more about #VeriSM the #ServiceManagement approach for the #digital age #ESM #ITSM

BMC Remedyforce es una solución para la Gestión de Servicios (ITSM) con capacidades para adecuarse a la era digital

Where #IT Fits in Your #DigitalTransformation Plans
@rajesh05 @cmswire
#TechStrategy #ThoughtLeadership #Cloud #Mobility #IoT #AI #MachineLearning #Bigdata #DigitalWorkplace #InformationManagement #CustomerExperience #ITSM #IncidentMangement #ESM #EIM

Post meant for CFO’s. But people consistently don’t get #lean #agile or #devops. They fail to see the common purpose. It challenges #itsm and #projectmanagement and how the biz expects delivery to work and its relationship with #IT or #Digital. Start there.

Did you miss @dougtedder 's @BrightTALK webinar "The #DigitalTransformation of #ITSM "? Catch it here on demand! #ESM #Digital

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management