My Experience

Digital

Experienced in the digital evolution

Transformation

Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers

Welcome

I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

The Importance of Good #ITSM in the #Digital Economy - @dougtedder https://t.co/fAKiKGeE88

Top tips & insights from the likes of @StephenMann, @HfSOllie & @ClaireAgutter on how IT leaders & practitioners can become more strategic business partners in the age of #digitaltransformation, via @Cherwell. https://t.co/mvwBbJuVQp #ITSM

Succeed in your cloud adoption and #digital transformation. Check out ITSM's Workload Analytics and #Cloud Management Solution: https://t.co/23cAdhmYa1 #technology #cloudtechnology

TODAY come ask questions so YOU can become an Expert. 10am PT ITSM Reference Architecture – A journey to the digital enterprise https://t.co/Izn51pr3Mm

TODAY come ask questions so YOU can become an Expert. 10am PT ITSM Reference Architecture – A journey to the digital enterprise https://t.co/iNwCIOfbXa

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management