My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Scotland's 🏴󠁧󠁢󠁳󠁣󠁴󠁿 digital expansion wouldn't be complete without #ServiceManagement. Discover how our UK customer @Aberdeenshire uses #Cherwell to impact 250,000 residents in the local community. @GovTechLeaders has the full story 👉 #TechThursday #ITSM

Okta went live in three weeks, and in the following two weeks automatically addressed 20% of their help desk requests submitted via Espressive Barista—increasing team efficiency so they could focus on strategic initiatives. Read the release: #ESM #ITSM #AI

Meet Barista, our #AI-based virtual support agent. With 15M phrases and 4K topics out of the box, Barista goes beyond conversational chatbots to enable digital transformation of Enterprise Service Management. Learn more: #ESM #ITSM #AI

Digital transformation relies on unified IT. Get #ITSM, #ITOM and #ITBM in one app. Find out how with #assyst at booth #210. #Pink19 @theitilexperts

First #itSDFI 2019 speakers revealed. Josef Lhotsky, evolution biologist working as IT process specialist speaking about "IT is Evolution: The Digital Transformation of Life, or There and Back Again".
#ITSM #DigitalTransformation #itGovernance

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management