My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Muchas gracias a nuestros clientes que participaron de nuestros eventos de Quito y Guayaquil. Seguimos apoyando la transformación digital de Ecuador con Proactivanet. 📊📈 #IT #ITSM #ITSMSoftware

Part 3 of my storyboard trilogy this time the business gets a mirror #digital transformation #cio #itsm #cobit #brm .....yes I used the 'Alignment' word deliberately!.

CA Technologies is looking for Digital Account Manager - ITSM Renew. Learn more or Jobvite a friend. #LifeatCA #job

We're looking for a Digital Account Manager - ITSM Renew. Learn more about #LifeAtCA and apply in 5 min > #job

5 Ways Your #ITSM Tool Must Support Digital Transformation - In using enterprise service management to deliver against back office #digitaltransformation needs, organisations need to have the right foundations in place.

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management