My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Great post from @varma1 Service-Centric Digital Operations: Fulfilling The Promise Of BSM? via @forbes
#ITOM #ITSM #AIOps #ControltheChaos

#VeriSM is a Service Management approach, specifically tailored to support organisations to help them succeed in the fast paced digital world.
Our team will be at #FUSION18, find out more about a blended approach to ITSM using #ITIL, Agile & more.

Everbridge IT Alerting - The Digital War Room Isn't Dead - But It Is Changing

#incidentresponse #itsm #itom

Fostering good relationships in an increasingly connected #digital world is paramount to business success.
The role of a #business analyst is ever increasing in demand. You can learn more about our foundation course here

Today, we are announcing our new integration with @Cherwell at #CGC18. This is a whole new way for #ITOps teams to leverage the power of a #digital operations command center combined with #ITSM for Intelligent Incident Management. #ControlTheChaos

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management