My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

5 ITSM trends and topics that will fuel digital transformation

A good read from @JonathanBoyd4
"CIO's must adopt a different management model for this area entirely, it cannot be based on old economic theory or on service value
#digital #leadership #CIO #transformation #disruption #DCMM #BRM #IATM #ITSM

Catch the latest blog from @stephenmann from @itsm_tools as he discusses how #ESM can learn from #DigitalTransformation initiatives.

Looking for help with your enterprise service management initiatives? @stephenmann suggests looking at #digitaltransformation successes as a source of guidance. #ITSM

When you stop to think about how #ITSM tools have revolutionized IT service delivery and support there’s no reason why these can’t be applied elsewhere within the organization. Here's how.

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management