My Experience


Experienced in the digital evolution


Leading transformation programs to increase customer satisfaction, speed, agility and quality.  Leveraging Lean/Six Sigma to drive sustainable improvements.

Service Management

Design service management systems that will delight customers


I am an accomplished IT Service Delivery Leader, with 20 years’ experience in senior roles across Australian and global organisations. I have passion for digital transformation, Lean and developing high performing teams.

  • Strong business acumen and demonstrated ability to align digital and IT strategy with business objectives
  • Implementation of Agile practices and culture (including DevOps and CI/CD)
  • Extensive strategy & planning, analytical & problem solving skills
  • Excellent leadership, evangelism, communication & interpersonal skills
  • Able to innovate and deliver successful outcomes
  • Exceptional facilitation and presentation skills, simplifying complex and technical information for intended and diverse audience groups
  • Expertise in motivating global teams to achieve common goals
  • Ability to quickly build relationships with internal and external stakeholders
  • Experience managing multi-million dollar transitions and transformation projects & business budgets

Direct experience with consulting in finance, manufacturing, FMCG, telecommunications, resource and government sectors.

My Specialities: Service Management, Lean, Agile, SAFe, Digital Transformation Consulting, Project Management, Outsourcing Management, Service Delivery, Commercial Management, Business Process Improvement and Analysis, Change Management, Application Services

Digital Transformation - Becoming a Liquid Organization - ITChronicles #itsm

“We estimate ~10 customers move from BMC to IBM's ITSM solution for every one moving in opposite direction,” a finding from last week's business review with my team. Learn more on why from my preso; IBMZ# Digital Transformation Virtual Summit Registration

#Digital Transformation and #IoT Success Require Strong #ITSM Foundation

Ein intelligenter #Chatbot als digitaler Assistent für ihren IT-#Helpdesk schläft niemals und bearbeitet einen Großteil der Anfragen automatisch - das schafft Raum dafür, dass sich die IT-Mitarbeiter um die herausfordernden Aufgaben kümmern können: #ITSM

#CIO #news #SoCal #productmanagement Digital nomads are hiring and firing their governments:  The nation state has survived wars, plagues, and upheaval, but it won’t… #scrum #engineers #nearshore #tijuana #ITSM #SDLC #Tijuana

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Get in touch

Email me to discuss all things Digital, Transformation, and Service Management